General Enquires / Orders : 9497499211 / 9497499311 Customer Support : 0491-2538369


Terms and Conditions

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India.

My Palakkad Grocery is committed to provide you safe way of transacting online. All Credit card and Debit card payments on My Palakkad Grocery are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers.

My Palakkad Grocery does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.

You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the delivery person while accepting the goods.

Delivery Charges:

ORDER VALUE DELIVERY CHARGES
Above or Equal to Rs. 449 Free Delivery

Placing a Cash-on-Delivery (COD) Order

1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery".

2. Our Customer Care team will call you to verify the details.

3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.

4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Delivery Person at the time of delivery.

5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Delivery Person.

Refund of Payment

If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.

For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order).

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice

Shipping Charges: A fixed shipping charge of Rs. 35 is applicable on all orders below Rs. 799 at all locations with an additional charge applicable at certain locations.

For orders equal to or above Rs. 799 (after the application of any offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 799.

The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 50 for orders below Rs. 799). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by Smart Retail. at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

International Locations: Currently we do not deliver to locations outside India.

Estimated Delivery: To start with MPG is operating only in and around area of about 12-15 km from Palakkad city.

Orders placed through online (in our website) or over the phone upto 01:00 pm would be delivered between 4:00 to 7:00 pm on the same day.

Any orders placed after 01:00 pm would be delivered between 10:30 am to 01:00 pm the very next day. Emergency delivery can be made at additional charges. Depending upon the volume of the order and location of the customer, the order could be delivered as on demand.

Tracking Packages: Once we handover your order to the delivery person, we shall be intimating the same to your register email I’d or mobile number with the tentative delivery time. In case if you don’t receive your order even after the time given then you can contact our Customer Care at 0491-2538369.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

ONLINE GROCERY KERALA

Mypalakkadgrocery.com the very first Online Grocery and Home needs store in Palakkad. No more getting stuck in traffic jams, paying for parking, standing in long queues and carrying heavy bags, after all, weekends are for spending time with the family not being jostled about in the supermarket crowd. Shopping online is now easy as every product on your monthly shopping list, is now available online at mypalakkadgrocery.com. We are here to serve our customers with the very Best Quality at affordable price. Right from, Rice and Dals, Spices, Sweets, Snacks, Beverages, Personal Care products, etc. to exclusively range of Pure Organic Vegetables and other Organic grocery range.




ALL OVER INDIA

Its no longer difficult to stay outside your native place and at the same time enjoy its flavours. Mypalakkadgrocery provides you the privilege to enjoy the tasty snacks and other home needs from the god’s own country – Kerala from anywhere around India !!! Just place an order for your favourite food items from anywhere around India and get it delivered at your home.

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